Policies & Important Information

Quotes & payment

Before booking, customers receive an itemized written quote identifying the rooms, tasks, add-ons, and total price. A customer must approve the quote before the appointment is confirmed. If conditions differ substantially from the information provided, we may propose a revised scope or price; any additional charge requires approval before extra work begins.

Payment is due immediately upon completion of the agreed services. We accept cash and Venmo business payments. We do not accept personal checks. Outstanding balances must be resolved before additional services are booked or performed. We aim to resolve billing questions directly; where necessary, we reserve the right to pursue lawful remedies, including Massachusetts small claims procedures when appropriate.

Cancellation & rescheduling

We understand that life happens. As a small business, we reserve dedicated time for each appointment and kindly request at least 48 hours' notice for cancellations or rescheduling.

• Cancellation with less than 48 hours' notice: subject to a $50 fee.
• Rescheduling with less than 48 hours' notice: subject to a $25 fee, with the new date subject to availability.
• 48 hours or more: no cancellation or rescheduling fee.
• One late-change fee per appointment: a late reschedule is not also charged as a cancellation.
• Payment of fees: applicable fees must be paid before further services can be scheduled or performed.

The 48-hour period is measured from the scheduled appointment start time. Unexpected emergencies may be considered for a fee waiver at our discretion. If Carefully Cleaned Living cancels or reschedules an appointment, the customer is not charged a late-change fee; we will make reasonable efforts to offer another time.

To cancel or reschedule, text 978-410-9417 or email carefullycleanedliving@gmail.com.

Scope, access & safety

Only services listed in the approved quote are included. Add-ons must be approved in advance. Services depend on safe access, surface compatibility, household conditions, and available appointment time. We may decline or stop work where conditions present a safety concern. Professional mold remediation, hazardous-material cleanup, pest infestation cleanup, and biohazard remediation are not provided.

Cleaning results vary. We do not guarantee complete stain or buildup removal, sterile conditions, infection prevention, or any landlord or property-manager outcome. Our specialized service is not medical care and does not replace advice from a licensed medical professional.

Privacy notice

Information submitted through the quote form—including your contact details, general location, and cleaning preferences—is used to respond to your inquiry, prepare estimates, and arrange services. Form submissions are processed through our website hosting provider, Netlify, and may be delivered to our business email. We do not intentionally request medical diagnoses or other sensitive health information through the form; please do not include them. We do not sell customer information. We retain inquiries as reasonably needed for business administration and may share information with service providers needed to operate the website or comply with legal obligations.

For questions about your information, email carefullycleanedliving@gmail.com.